Shipping & Returns
At Shampony, we pack and ship from Denmark with care — and we do our best to keep things simple, fair, and clear.
Shipping
We currently ship from Denmark to selected EU countries.
Processing time
Orders are usually packed within 1–2 business days.
During launches, holidays, or busy periods, processing may take a little longer — but we always aim to get your order on its way as quickly as possible.
Delivery time
Delivery time depends on destination and carrier, but typical delivery is:
Please note that delivery times are estimates and may vary during busy periods or due to carrier delays.
Shipping costs
Shipping costs are calculated at checkout based on your location and order size.
Any free shipping threshold, if active, will be shown clearly at checkout or in the webshop announcement bar.
Tracking
If tracking is available for your shipping method, you will receive a tracking link by email once your order has been dispatched.
Incorrect address
Please make sure your shipping address is entered correctly. Shampony is not responsible for delays or failed delivery caused by incorrect or incomplete address details entered at checkout.
Returns
When you shop online as a consumer in Denmark or the EU, you generally have the right to cancel your purchase within 14 days of receiving your order. To use this right, you must notify the seller within those 14 days, and then you normally have another 14 days to send the item back. The customer pays return shipping.
14-day return period
You have the right to request a return within 14 days of receiving your order.
To start a return, please email us at:
lena@shampony.dk
Include:
Once your return is approved, we’ll send you the return instructions.
Return conditions
Returned items must be:
We do not accept returns on products that have been opened, used, or damaged after delivery unless the item is faulty.
Return shipping
Unless otherwise agreed, the customer is responsible for the cost of return shipping. We recommend using a tracked service, as the customer is generally responsible if the returned parcel is lost or damaged in return transit.
Refunds
Once we have received and inspected your return, we will process your refund as quickly as possible.
Refunds are made to the original payment method.
The refund will not include the original standard delivery cost.
Faulty, damaged, or incorrect items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
lena@shampony.dk
Please include:
Uncollected parcels
If a parcel is not collected from a parcel shop or delivery point and is returned to us, we may deduct the return shipping and handling costs from the refund.
If you have any questions, concerns, or feel that something has gone wrong, please contact us at lena@shampony.dk before filing a complaint. We will always do our best to find a fair and reasonable solution.
If we cannot resolve the matter together, consumers within the European Union can find information about available alternative dispute resolution options through the European Commission's consumer information page
Contact
Questions about shipping or returns?
Contact us at:
lena@shampony.dk
Shampony - CVR-nr.: 26712041 - Denmark